The beginning of May, you sent me a questionnaire regarding the satisfaction of our new ambulance purchase, I, along with our membership, am completely happy with our new vehicle. I would like to share a story with you that cannot be told just by completing the questionnaire. I joined PVAC in 1979, when i was 17 years old and just out of high school. Our director then, a man named Joe Pilbin, took me under his wing and started including me in various operations of our Corps. In the early 1980’s, we purchased a Horton Ambulance from Professional Vehicle Sales in New York. I was one of 4 people that made several trips to new York for meetings, etc, and to finally take delivery of the new vehicle. Several years later, we purchased a second Horton vehicle for our fleet. Joe was able to go directly to Ohio and drive the new vehicle back and he told me that the experience was great, and if I could ever get out there, to go. I have never questioned or doubted the quality of your product.

I was in the back of an ambulance that was hit broadside by a vehicle going about 40 miles an hour, and am proud to say that nobody in our ambulance, including our patient, was injured. The ambulance itself even only sustained minor damage. Since then, Joe had retired from our Corps and, even though I was still a member, my main function was teaching. In 2003, we opened up a new facility, Joe and I were both there for the dedication and he looked at me with a big smile and told me how good a new Horton would look here. In 2005, I had the opportunity to become Asst. Chief of the Corps and in 2008, I became Chief of Service. In the spring of 2009, my Board of Directors gave me the approval to purchase a new Horton vehicle. Several months later, Joe passed away. With the great work of Billy Rich and Norm Slater from Greenwood Emergency Vehicles, the purchase was made and I was allowed to go out to Ohio, see the factory, and drive the new vehicle back. All the people at Horton were great. From the receptionist who first greeted me, to the guys that were making the final adjustments and fixes on the vehicles. It’s obvious that “Professionalism” and all the other adjectives are a part of the Horton way of life. I want to thank all your people for helping me easily fulfill a dream for myself and an old friend.

James Dubowsky,
Chief of Service Plymouth Volunteer Ambulance Corps.